ITIL is a framework you have probably heard of if you work in a sector with a strong reliance on IT, even if you have never actually worked within an ITIL environment before. It is designed to promote best practice in service management, and while it was originally developed in the UK, it is now adopted all over the world, including by such big names as NASA and Microsoft.
ITIL isn’t just for large organisations, however, and is something most companies could benefit from implementing and becoming certified in, which they can do with companies like . For UK businesses, adopting ITIL could actually be really beneficial in preparing themselves for the challenges Brexit could introduce to their operations, and to ensuring their IT is ready to support their post-Brexit processes.
Avoiding ‘On the Fly’ Process Changes
Businesses will have to make changes as laws, trade policies and regulations change during the Brexit changeover period. This will cause the processes businesses use to deliver services to adapt, and with most processes enacted through IT, there will be effects on the way systems administer them. Some businesses may do this in a reactive way, looking for workarounds and adding on new adjunct processes as things change, but this kind of organic process change usually leads to ineffective and bloated ways of working, along with IT problems. By implementing ITIL, organisations look at their end to end processes at all levels and how IT is used to support and streamline them. By going through this now, businesses can identify a lot of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as changes become important, they are done in the best way, rather than cobbled together on the fly.
By implementing ITIL, at all levels and how IT is used to support and streamline them. By going through this now, businesses can identify a lot of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as changes become important, they are done in the best way, rather than cobbled together on the fly.
ITIL powered businesses may also be better placed to provide consistent and quality assured services during the inevitably fairly confusing period of Britain leaving . Where businesses that have put less of a focus on process and service management will find themselves just as confused as their customers, ITIL businesses should be better prepared to deliver seamlessly during the transitional period.
There are lots of good reasons to adopt ITIL, however while Brexit is looming, now certainly seems like a very good time for businesses to begin learning and implementing it.
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